FREQUENTLY ASKED QUESTIONS / FAQS
- Game Of Stones Jewellery is a fashion jewellery brand dedicated to providing the latest fashion-forward jewellery pieces, made proudly in India.
2. Where are your fashion jewellery pieces made?
- Our jewelry is made of high quality metal pieces.
3. Do you offer customization options?
- Currently, we do not offer customization options for our fashion jewellery. However, we have a wide range of designs to choose from.
4. How do I care for my fashion jewellery?
- Proper care instructions can be found on our Jewellery Care page.
Product Questions:
5. What materials do you use for your fashion jewellery?
- Our fashion jewellery pieces are typically made from high-quality alloy, faux gemstones, rhodium plating.
6. Can I find jewelry suitable for special occasions like weddings or parties?
- Yes, we offer a selection of statement pieces suitable for special occasions. Explore our Special Occasions Collection for inspiration.
7. Are your jewelry pieces hypoallergenic?
- Our fashion jewellery is nickel-free and designed to be hypoallergenic, making it safe for most wearers. If you have specific metal allergies, please contact us for additional information.
Order and Shipping:
8. How can I place an order?
- To place an order, simply visit our Shop and add your desired items to the cart. Proceed through the checkout process to complete your purchase.
9. What payment methods do you accept?
- We accept "credit/debit cards, Google pay, UPI for online orders.
10. How long does it take for my order to ship?
- Our standard processing time is 4-5 business days. Shipping times may vary depending on your location. For more information, please refer to our Shipping Policy.
11. Do you offer international shipping?
- Yes, we offer international shipping. Shipping fees and delivery times may vary by destination. Please see our Shipping Policy for details.
Returns and Exchanges:
12. What is your return policy?
- We have a 48hrs exchange policy, strictly for damaged products for eligible items. For more details, please visit our Return & Refund Policy.
13. How can I initiate a return or exchange?
- To initiate a return or exchange, please follow the instructions on our Returns page.
14. What if my fashion jewelry arrives damaged or defective?
- In the unlikely event that your jewelry arrives damaged or defective, please contact our Customer Support within 48hrs of receiving your order, and we will assist you in resolving the issue.
Contact and Support:
15. How can I reach your customer support team?
- You can reach our customer support team by [mention contact methods, emailing us at jasmine@gameofstones.online.
16. Can I get assistance with selecting the right fashion jewelry piece?
- Certainly! Our friendly team is here to assist you. Feel free to contact us for personalized recommendations and styling tips.