EXCHANGE POLICY
At "GAME OF STONES," we strive to provide our customers with the highest quality jewellery pieces that are crafted with precision and attention to detail. We understand that sometimes, despite our best efforts, a piece of jewellery may not meet your expectations. To ensure your satisfaction, we have implemented a no return, only exchange policy for our jewellery brand. Our exchange policy allows you to exchange your purchased jewellery item for another item of equal or greater value within a specified time frame. This policy is designed to provide you with flexibility and options, ensuring that you find the perfect piece that matches your personal style and preferences. Here are the key details of our exchange policy:
No Returns: We do not accept returns for jewellery items. Once a purchase is made, it is considered final.
Exchange Only: In case of damage, you can exchange your jewellery item, you can do so within 2 days from the date of purchase.
Equal or Greater Value: The item you wish to exchange must be of equal or greater value than the original purchase. If the new item is of greater value, you will be responsible for paying the price difference.
Condition of the Item: The jewellery item you wish to exchange must be in its original condition, unworn, and with all tags and packaging intact.
Exchange Process: To initiate an exchange, please contact our customer support team at jasmine@gameofstones.online. We will guide you through the process and provide you with the necessary instructions.
It is important to note that our exchange policy applies only to jewellery items purchased from "GAME OF STONES." We cannot accept exchanges for items purchased from other retailers or third-party sellers. We understand that choosing the perfect piece of jewellery can be a personal and subjective decision.
Our exchange policy is designed to provide you with peace of mind, knowing that you have the option to find a piece that truly reflects your style and preferences. If you have any further questions or require assistance regarding our exchange policy, please do not hesitate to reach out to our customer support team. We are here to ensure your satisfaction and help you find the jewellery piece that brings you joy and elegance.