SHIPPING & DELIVERY POLICY
At Game of Stones, we understand the importance of a seamless and reliable shipping and delivery process when it comes to purchasing exquisite jewellery pieces. We strive to ensure that your order reaches you in a timely manner and in perfect condition. Here is everything you need to know about our shipping and delivery policies:
Shipping Options
We offer a variety of shipping options to cater to your specific needs:
Standard Shipping: Our standard shipping option ensures that your order is delivered within 5-7 business days. This option is available for all orders and is free of charge.
Express Shipping: If you need your jewellery pieces sooner, we offer an express shipping option. With express shipping, your order will be delivered within 2-3 business days. Please note that additional charges may apply for this service.
International Shipping: We also offer international shipping for our valued customers outside of India. International shipping times may vary depending on the destination country. Please note that customs duties and taxes may apply and are the responsibility of the customer.
Order Processing Time
Once you have placed your order, our team at Game of Stones will process it as quickly as possible. Our average order processing time is 1-2 business days. Please note that during peak seasons or promotional periods, order processing times may be slightly longer.
Please note that shipping times are approximate and may be subject to unforeseen delays caused by weather conditions, customs inspections, or other factors beyond our control. We recommend placing your order well in advance if you have a specific deadline.
Tracking Your Order
We want to keep you informed every step of the way. Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its arrival date.
Packaging
At Game of Stones, we take great care in packaging your jewellery pieces to ensure they arrive in pristine condition. Each item is carefully placed in a protective box or pouch to prevent any damage during transit. Additionally, we may include a polishing cloth or care instructions to help you maintain the beauty of your jewellery.
Lost or Damaged Products
In the rare event that your order is lost or damaged during transit, please contact our customer support team at jasmine@gameofstones.online immediately. We will work diligently to resolve the issue and ensure your satisfaction.